Privacy Policy

1. Introduction

Host Solutions Pty Ltd (ACN 644 689 081) (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us as a property owner, guest, or partner.

We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, and mailing address.
• Property information — property address, ownership details, and rental history.
• Financial information — bank account details for rent disbursement (collected securely and never stored longer than necessary).
• Guest information — booking details, identification verification, and communication history.
• Website usage — IP address, browser type, pages visited, and cookie data (see Section 7).

3. How We Collect Information

We collect personal information in the following ways:

• Directly from you via our website contact forms, phone calls, or email correspondence.
• Through our property onboarding process and management agreements.
• Automatically via cookies and analytics tools when you browse our website.
• From third-party platforms (e.g., Airbnb) where necessary to manage your property or booking.

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our Airbnb property management services.
• To communicate with you about your property, bookings, or enquiries.
• To process payments and disburse rental income to property owners.
• To comply with legal obligations, including tax and regulatory requirements.
• To improve our website, services, and customer experience.
• To send marketing communications (only with your consent, which you may withdraw at any time).

5. Disclosure of Information

We do not sell your personal information. We may disclose it to:

• Service providers — cleaning contractors, maintenance professionals, linen suppliers, and photographers who assist in managing your property.
• Booking platforms — Airbnb, Booking.com, or other short-term rental platforms as required to list and manage your property.
• Professional advisers — accountants, lawyers, or insurers where necessary.
• Government bodies — when required by law (e.g., tax authorities, consumer protection agencies).

All third parties are bound by confidentiality obligations and are only permitted to use your data for the specific purpose for which it was shared.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes secure server environments, encrypted data transmission, and access controls limited to authorised personnel.

While we take all reasonable steps to secure your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect unauthorised access to your account.

7. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage or disable cookies through your browser settings; however, this may affect the functionality of certain features.

We use Google Analytics and Facebook Pixel for aggregated, anonymised website analytics. These tools do not identify you personally.

8. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or out-of-date information.
• Request deletion of your personal information (subject to legal retention requirements).
• Opt out of direct marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations. When no longer required, we securely delete or de-identify your information.

10. International Data Transfers

Our website and some service providers may operate servers outside Australia (e.g., United States, Europe). By using our services, you consent to the transfer of your information to these jurisdictions, which may have different data protection laws. We ensure appropriate safeguards are in place for any cross-border transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your information, or have a privacy concern, please contact us: