Vacation Property Management

8 BnB Secrets to Hit Home Runs

Behind every successful Host Solutions vacation rental is our family of hospitality experts working behind the scenes to keep you and your guests happy.

1. They act as an extension of you—caring for your guests and maintaining your investment

From housekeepers to maintenance technicians to your local manager, your property will benefit from:

On-the-ground vacation home care

Host Solutions has processes to fix issues as quickly as possible. For repairs under a certain amount, Host Solutions will go ahead and fix it immediately and bill the homeowner. Or, if a major repair comes up, we’ll alert the owner and suggest one of our preferred local vendors—or we’ll schedule a vendor on the homeowner’s behalf.

24/7 guest service

Our local team are the go-to people for basically anything guests need. What happens if the oven breaks or WiFi goes down? The local team knows every home in detail, has trusted vendor lists, and can quickly jump in to help. Having guest service within immediate reach not only makes guests feel safer—it’s critical for acquiring five star reviews that are essential in maximising your property’s revenue. 

2. They focus a lot on prevention

Prevention is the name, better guest reviews is the game. One of the best ways to minimise guest problems (and bad reviews) from happening is to avoid future problems before they arise.

In fact, every time a local Host Solutions team member is at your home—no matter if they’re cleaning, refilling amenities or fixing a potential issue—they use their visit to conduct a visual inspection of the home.

Some preventative measures that we take include:

  • Thorough cleanings following every stay. Host Solutions housekeepers are trained, follow a regimented process and are required to provide damage and cleanliness reports after each clean.

  • Pre-arrival inspections, which include checking appliances, amenities and WiFi.

  • Routine maintenance checks.

  • Providing all the pertinent information—such as door lock codes—in one place and making sure it’s sent to guests early

  • Filling homes with essential supplies, such as hand soap, laundry detergent, shampoo, conditioner and garbage bags

3. They’re prepared for anything

With decades of experience assisting travellers in their experience, our local operations teams are ready to tackle whatever issue comes their way.

The local Host Solutions team is prepared to handle:

  • Broken appliances, air conditioners, and heaters

  • Plumbing and water heating issues

  • Extreme weather conditions

  • Internet or electronics issues

  • Guests who are lost and can’t find the vacation home

  • Early check-ins and late check-outs

  • Guests locked out of the property

  • Disruptive guests or house parties

The faster we fix any problems, the less impact it will have on the guests.

“It’s all about ensuring guests feel safe and comfortable”, Charlton says. “We need the guest to feel like we are happy to drop anything and ensure they are looked after well.”

4. They move quickly to resolve issues

Swiftly jumping in with solutions is another way local teams prevent bad reviews.

At any home around Adelaide Metropolitan, the team can attend to issues within 15 minutes on slow days and around an hour on busy days. For homes outside the Metropolitan, we will be there as soon as possible if required.

Charlton says that speed is crucial to getting 5-star reviews. “When an issue arises, we need to fix it,” he explains. “Our local team is always on call to quickly fix problems and ensure guests always feel safe and comfortable.”

Modern vacation rental management.

Your home is a success waiting to happen. We'll show you how.

5. Implementing technology is important

Do yourself a favour and search 'dynamic pricing' or 'property management software' on the internet.

These two software’s are the start to maximising your property's rental yield.

If you want to keep going, look at optimising your Airbnb listing, using technology to manage your cleaning team and connecting with guests.

What about keeping your property safe? Install a (legal) outward-facing doorbell that records video and identifies anything concerning at your property. Do you hear a party? Noise monitoring devices will notify you of a party from your living room, measuring the decibels (not conversation) in your home.

6. They can save you a lot of money

With so many local Host Solutions team members looking out for your vacation home and guests, they can more easily spot and react to concerns before they grow into expensive emergencies.

Since our local team are consistently at your property, we can check for leaks and other damage that could potentially worsen and become damaged. It pays to have a steady local team looking out for you and your home.

“We protect every owner’s vacation home like we own it,” Charlton says. “Repairing damage (no matter the type of damage) is costly, and we jump in immediately to minimise the impact.”

7. They have strong relationships with trusted local vendors

Local relationships matter. Host Solutions has high standards and our team has a network of trusted vendors that have been used for years. Two major traits we look for in vendors:

  1. Quick response time

  2. Consistent, quality work to avoid more issues

An example of vendors we have on speed dial include:

  • Electricians

  • Plumbers

  • General Maintenance Staff

  • Cleaners

  • Gardeners

  • Roof repairers

8. They’re pivotal to your success

How good (or bad) your local team is can impact your success as a vacation rental owner. Read reviews from guests who have loved our well-maintained houses:

“The house is so beautiful I have never been in a big spacious, modern house like that, the surrounding is amazing with great parks and restaurants. Charlton is a great host I recommend it. 10/10”

—Tatenda

“A great getaway, needing to be near the city without staying in it, close enough to the city and places like Glenelg only a short drive away but far enough to feel relaxed with a great sea view and a short walk to the boardwalk which we also enjoyed. The house is set up with all the comforts and we spent a lot of time on the balcony!”

—Amanda

“Fantastic view, quiet and private location and close to a huge array of tourist areas that were of interest to us. Lovely and clean and felt very comfortable. Charlton was very fast at responding to any enquiries and had a very friendly manner. Would definitely stay there again.”

—Linda

“What an excellent property for a short family getaway for a wedding in Adelaide! It made their experience great and enjoyable.”

—Yosief

“Stunning house with enough Space for 10 people. Had a fabulous time there!”

—Annemarie

“Highly recommended place to stay! The place was clean, quiet and tidy. I would even say the experience was more than what we expected. The host (Charlton) was responsive and friendly!”

—Hayat

“Absolutely a generous house, so clean and a lot of space, absolutely beautiful place to stay, I really recommend this house to everyone.”

—Ali

“House outdoor area is beautiful, nice to have a little BBQ, kitchen and dining area, lots of space great for big family and friends, room very tidy and comfortable to stay in”

—Kev

“Very good house, we were all happy, highly recommended.”

—Bruno

BONUS:

Use an Airbnb calculator to determine how much you could earn. Please find a free Airbnb calculator here.

Want to learn what the local Host Solutions team can do for you? Get in touch today.

Charlton: +61400323891